Cookie policy

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They help the website remember your actions and preferences (such as login details, language, font size and other display preferences) over a period of time, so you don't have to re-enter them every time.

Cookies can be divided into different categories based on their function, duration and origin. Under the GDPR, certain cookies are necessary for the website to function, while others require your consent.

We use cookies for various purposes based on the following legal grounds:

• Necessary (Legitimate interest): To make our website and services function, such as remembering your shopping cart and login status. These cookies are essential and do not require consent under the GDPR.
• Functional (Consent): To remember your preferences, such as language preference and display settings. These cookies improve your user experience.
• Analytical (Consent): To understand how visitors use our website, so we can improve and optimize it.
• Marketing (Consent): To show relevant advertisements and measure the effectiveness of marketing campaigns.

For all non-essential cookies, we ask for your explicit consent in advance via our cookie banner.

Necessary cookies (Always active)

These cookies are essential for the website to function and cannot be disabled. They are only placed in response to your actions, such as setting your privacy preferences, logging in or filling out forms.

Functional cookies

These cookies improve the functionality and personalization of the website. You can block these cookies, but some parts of the website may not work properly.

Analytical cookies

These cookies help us understand how visitors use our website by collecting anonymous statistics. The information is used to improve the website and optimize the user experience.

Google Analytics: We use Google Analytics to analyze website traffic. Google Analytics places cookies that collect information about your use of our website (such as which pages you visit and how long). This information is anonymized and is not used to personally identify you. Google may only provide this data to third parties if legally required to do so, or insofar as third parties process the data on Google's behalf.

Marketing cookies (Optional)

These cookies are used for marketing purposes and displaying relevant advertisements. They track your activities on our website and other websites to understand your interests.

Some cookies on our website are placed by external services we use. These parties process data as independent data controllers and have their own privacy policies:

• Google Analytics: For website statistics and usage analysis. Google is certified under the EU-U.S. Data Privacy Framework. Google Privacy Policy
• Facebook/Meta Pixel: For measuring advertising effectiveness and retargeting. Facebook Privacy Policy
• Instagram/Meta: For social media integration and marketing. Instagram Privacy Policy
• Salonized: For the beauty treatment booking system. Salonized only processes personal data insofar as necessary for the booking and scheduling process.
• Payment providers (Mollie/Stripe): For secure payment processing. These parties place cookies to prevent fraud and secure payments.

NovaSkin has signed data processing agreements with these third parties to ensure that your data is protected in accordance with the GDPR.

Via our website

You can adjust your cookie preferences at any time via the cookie settings on our website. Click on the cookie icon at the bottom of the page or adjust your preferences in your account profile under 'Privacy Settings'.

Via your browser

Most browsers allow you to manage cookies through the settings. You can block, delete cookies or receive a warning before a cookie is placed. Below you will find instructions for popular browsers:

• Google Chrome - Manage cookies
• Mozilla Firefox - Delete cookies
• Safari - Manage cookies and website data
• Microsoft Edge - Delete cookies

Note: Blocking certain cookies may limit the functionality of our website. Necessary cookies cannot be disabled because the website would not work otherwise.

Your rights under the GDPR

Under the GDPR, you have the following rights regarding cookies and the data collected through them:

• Right of access: You can request what personal data we have collected via cookies.
• Right to rectification: You can request us to correct inaccurate data.
• Right to erasure: You can request deletion of your data ('right to be forgotten').
• Right to restriction: You can request to restrict the processing of your data.
• Right to object: You can object to the processing of your data for direct marketing purposes.
• Right to data portability: You can request your data in a structured format.
• Right to withdraw consent: You can withdraw your consent for non-essential cookies at any time.

To exercise these rights, you can contact us using the contact details below.

For questions about our cookie policy or to exercise your GDPR rights, you can contact us:

NovaSkin
Arnhemseweg 189
7331 BJ Apeldoorn
The Netherlands
Phone: +31 (0)6 81 14 10 49
Email: privacy@novaskin.nl
Chamber of Commerce number: 67726380
VAT number: NL002386056B11

Complaints: If you are not satisfied with how we process your personal data, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Dutch Data Protection Authority
Postbus 93374
2509 AJ The Hague
The Netherlands
Phone: +31 (0)70 888 85 00
Website: www.autoriteitpersoonsgegevens.nl

We may update this cookie policy from time to time to reflect changes in our practices, or to comply with new legislation or other operational, legal or regulatory reasons.

For important changes, we will notify you through a notice on our website or by email (if you have signed up for our newsletter). We recommend checking this page regularly to stay informed of the most recent version of our cookie policy.

The date of the last change is stated at the top of this page.